Privacy Policy & Terms of Service

PRIVACY POLICY

Effective Date: [Current Date]

1. Introduction

Welcome to RepairMantra. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

2. Information We Collect

We collect the following personal information to provide our repair services:

• Name
• Phone Number
• Address (for service visits)
• Email Address (optional)
• Device details (type of appliance, issue description)

3. How We Use Your Information

• To schedule and perform repair services at your location.
• To communicate with you regarding your booking, updates, and offers.
• To process payments and generate invoices.
• To improve our services and customer experience.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Assigned Technicians: To facilitate the service visit.
• Payment Gateways (Razorpay): To process secure payments.
• Legal Authorities: If required by law.

5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us.

7. Contact Us

For privacy-related inquiries, please contact us at:

Phone: +91 88888 88888
Email: support@repairmantra.com (if applicable)

TERMS OF SERVICE

1. RepairMantra is a technology-enabled platform that connects customers with independent service technicians for repair and maintenance services.
2. RepairMantra does not directly provide repair services and is not responsible for the physical execution of any job.
3. RepairMantra acts solely as a facilitator to enable service discovery, booking, tracking, and support.
4. RepairMantra reserves the right to approve, reject, suspend, or permanently deactivate any customer or technician account.
5. RepairMantra may modify pricing structures, inspection fees, commissions, or service policies at its discretion.
6. RepairMantra has the right to reassign technicians in case of delays, complaints, or operational issues.
7. RepairMantra may record calls, chats, and service data for quality control and dispute resolution.
8. RepairMantra reserves the right to introduce penalties, platform fees, cancellation charges, or convenience fees when applicable.
9. RepairMantra may refuse service in locations deemed unsafe, inaccessible, or operationally unviable.
10. RepairMantra can temporarily suspend services due to technical issues, emergencies, or force majeure events.
11. RepairMantra will make reasonable efforts to connect customers with verified technicians.
12. RepairMantra will maintain a structured system for job allocation, tracking, and service updates.
13. RepairMantra will provide customer support for complaints, escalations, and revisit coordination.
14. RepairMantra will promote transparent pricing guidelines wherever possible.
15. RepairMantra will take reasonable steps to maintain platform security and protect user data.
16. RepairMantra is not responsible for technician workmanship, spare parts quality, or repair durability.
17. Estimated arrival times are indicative and not guaranteed.
18. Service availability depends on technician supply and geographic coverage.
19. RepairMantra may collect payments directly or authorize technicians to collect payments on its behalf.
20. Platform fees, inspection charges, or convenience charges are non-refundable unless explicitly stated.
21. RepairMantra is not responsible for cash transactions made outside the platform.
22. Any off-platform financial dealing is strictly at the user’s own risk.
23. RepairMantra invests significantly in customer acquisition, technician onboarding, and operational infrastructure.
24. Any attempt by customers or technicians to bypass the platform undermines service quality and safety.
25. RepairMantra reserves the right to restrict accounts found engaging in off-platform transactions.
26. Platform protections, support, and revisit obligations apply only to bookings made through RepairMantra.
27. RepairMantra shall not be liable for indirect, incidental, or consequential damages arising from services.
28. RepairMantra is not responsible for pre-existing faults, manufacturer defects, or equipment failures.
29. Users agree that RepairMantra’s liability, if any, is limited to the amount paid through the platform for the specific service.
30. RepairMantra maintains a zero-tolerance policy toward abusive, unsafe, or unlawful behavior.
31. Accounts may be suspended for threats, harassment, fraud, or misconduct.

Data & Privacy related:

1. RepairMantra collects and processes data strictly for service facilitation and platform improvement.
2. User data will not be sold but may be shared with technicians strictly for service fulfillment.
3. Unauthorized use of platform data is prohibited.

Account & Access related:

1. Users are responsible for maintaining the confidentiality of their login credentials.
2. RepairMantra is not liable for unauthorized account access due to user negligence.